Last Updated: May 06, 2025

Welcome to the Convertpolo website (the "Website"). These Website Terms and Conditions ("Terms") govern your access to and use of the Website, including any content, features, or services offered through it. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

1. Definitions

1.1 "Website" refers to the Convertpolo website, accessible at https://convertpolo.com/, including all subdomains, content, and features available through it.

1.2 "User" or "You" means any individual or entity accessing or using the Website, including visitors, potential clients, or existing clients of Convertpolo.

1.3 "Convertpolo" or "We" refers to Convertpolo, the operator of the Website, including its successors in interest and assigns, unless the context otherwise requires.

1.4 "Services" means the services offered by Convertpolo, such as Conversion Rate Optimization (CRO), Landing Page Optimization (LPO), and Brand Elevation Consultation Services, which may be described or promoted on the Website.

1.5 "User Data" means any electronic data or information submitted by a User through the Website, such as contact details provided in forms, browsing data collected via cookies, or other interactions with the Website.

1.6 "Content" means all text, images, graphics, videos, software, and other materials available on the Website, whether created by Convertpolo or third parties.

1.7 "Account" means any self-service account created by or on behalf of a User on the Website for accessing premium features, such as a client dashboard or demo tools.

1.8 "Malicious Code" includes code, files, scripts, agents, or programs intended or likely to disrupt, damage, or gain unauthorized access to a computer system, including viruses, worms, ransomware, spyware, adware, and trojan horses.

2. Acceptance of Terms

By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy (available at [insert Privacy Policy link]), which governs how we collect, use, and protect your personal data. These Terms apply to all Users, regardless of whether you are a casual visitor, a potential client, or an existing client of Convertpolo. We may update these Terms from time to time, and any changes will be posted on this page with an updated "Last Updated" date. You will be notified of significant changes at least 15 days prior to their effective date, and your continued use of the Website after such changes constitutes your acceptance of the updated Terms.

3. Website Access and Use

3.1 Eligibility: The Website is intended for users who are at least 18 years of age. By using the Website, you represent and warrant that you are 18 or older and have the legal capacity to agree to these Terms. If you are under 18, you may not use the Website without the verifiable consent of a parent or guardian, as required by the Digital Personal Data Protection Act, 2023 (DPDP Act).

3.2 Permitted Use: You may use the Website to learn about Convertpolo’s Services, request information, contact us, or engage with features like blogs, case studies, or dashboards (if applicable). You agree to use the Website only for lawful purposes and in accordance with these Terms.

3.3 Usage Restrictions: You agree not to:

• Use the Website in any way that violates applicable laws or regulations, including Indian laws such as the DPDP Act.
• Attempt to gain unauthorized access to the Website, its servers, or any systems or networks connected to it.
• Use the Website to transmit viruses, malware, or any Malicious Code.
• Copy, modify, adapt, translate, or create derivative works based on the Website or its Content, or remove any proprietary notices or labels, without prior written permission from Convertpolo.
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of any Website features or attempt to circumvent intended usage limits.
• Use the Website to store or transmit infringing, libelous, or otherwise unlawful material, or material that violates third-party privacy rights.
• Build a product or service using similar ideas, features, functions, or graphics of the Website, or otherwise build a competitive product or service. Convertpolo may monitor your use of the Website and report any conduct that we reasonably believe violates applicable law to the appropriate authorities.

3.4 Account Creation and Subscription Terms: If the Website requires you to create an Account (e.g., to access a client dashboard or premium features), you agree to provide accurate and complete information and to keep your Account credentials secure. You are responsible for all activity under your Account and must notify Convertpolo immediately of any unauthorized access or use. If you subscribe to any premium features, the subscription term will be specified in the sign-up process or order form. Auto-renewal will apply only if specified during sign-up, and you may choose not to renew by providing written notice at least 30 days prior to the end of the term. However, you may not cancel your subscription during an active term unless otherwise agreed in writing.

3.5 Code of Conduct: By using the Website, you agree to abide by Convertpolo’s Code of Business Conduct and Ethics, available at [insert link to Code of Conduct], which sets expectations for lawful, ethical, and fair use of the Website.

4. Intellectual Property

4.1 Convertpolo Ownership: All Content on the Website, including text, graphics, logos, designs, software, and any developments, enhancements, or derivative works thereof, is the intellectual property of Convertpolo or its licensors. Convertpolo retains all right, title, and interest in and to the Website and its Content, including all intellectual property rights. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content for personal, non-commercial purposes, subject to these Terms. All rights not expressly granted are reserved by Convertpolo.

4.2 User License: You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any Content from the Website without prior written consent from Convertpolo. For example, you may not republish a blog post from our Website on your own site or use our logo in your marketing materials without permission.

4.3 Feedback: If you provide feedback, suggestions, or ideas about the Website or Convertpolo’s Services (e.g., through a contact form or email), you grant Convertpolo a worldwide, royalty-free, perpetual license to use, modify, and incorporate such feedback into our Website or Services without any obligation to you.

4.4 Right to Use Logo: If you are a business or organization, you agree to allow Convertpolo to use your business logo on our Website, customer lists, and promotional materials (e.g., press releases, brochures) for marketing purposes. This right survives the termination of your use of the Website.

5. User Data and Privacy

5.1 Collection of User Data: When you use the Website, we may collect User Data such as your name, email address, and phone number (e.g., when you fill out a contact form), as well as browsing data like your IP address, browser type, and pages visited, which may be collected via cookies and similar technologies. Our collection and use of User Data are governed by our Privacy Policy ([insert Privacy Policy link]), which complies with the DPDP Act.

5.2 User Responsibilities: You are responsible for ensuring that any User Data you submit is accurate, lawful, and obtained in accordance with applicable data protection laws (including the DPDP Act). You must ensure that you have provided sufficient notice to and obtained adequate consents from individuals whose data you submit (e.g., through contact forms) for Convertpolo to process such data as described in our Privacy Policy. For example, you must not submit someone else’s personal information without their consent or use the Website to distribute spam.

5.3 Data Processing and Deletion: Convertpolo will process User Data only to provide the Website features and Services (e.g., responding to inquiries, analyzing usage) and in accordance with your instructions and applicable laws. If you have an Account and terminate it, User Data associated with your Account will be deleted between 45 to 90 days from the termination date, unless required to be retained by law. It is your responsibility to secure any necessary data from your Account prior to termination.

5.4 Cookies and Tracking: The Website uses cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. By using the Website, you consent to the use of cookies as described in our Privacy Policy. You can manage your cookie preferences through your browser settings or via the cookie banner on the Website.

5.5 Data Security: Convertpolo employs reasonable and appropriate administrative, physical, and technical safeguards to protect User Data from unauthorized access, disclosure, alteration, or use. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security of your data.

6. Confidentiality

If you submit confidential information through the Website (e.g., business details in a consultation request), Convertpolo agrees to protect such information with at least the same degree of care we use to protect our own confidential information, but no less than reasonable care. We will not disclose your confidential information to third parties except as necessary to respond to your request (e.g., sharing with employees or subcontractors who need to know to fulfill your inquiry) or as required by law. For example, if you disclose proprietary business strategies in a form submission, we will not share that information with other clients or third parties unless you consent or we are legally compelled to do so. Upon termination of your use of the Website or at your request, we will return or destroy such confidential information, unless required to retain it by law.

7. Third-Party Links and Services

The Website may contain links to third-party websites or services (e.g., links to social media platforms or analytics providers like Google Analytics). Convertpolo is not responsible for the content, privacy practices, or availability of such third-party sites or services. Your use of third-party links is at your own risk, and we encourage you to review their respective terms and privacy policies.

8. Free Trial Use

8.1 If you register for a free trial of any Website features (e.g., access to a demo dashboard), Convertpolo will make such features available on a trial basis, free of charge, until the earlier of: (i) the end of the free trial period, or (ii) the start date of your paid subscription.

8.2 During the free trial period:

• The features are provided "as-is" and without warranty of any kind.
• Convertpolo may suspend, limit, or terminate the trial at any time without notice.
• Convertpolo will not be liable for any damages related to your use of the trial features. Unless you subscribe to the paid features before the end of the trial, all data associated with your trial Account may be permanently deleted at the end of the trial, and Convertpolo may not be able to recover it.

9. Disclaimers

9.1 Website Availability: The Website is provided on an "as-is" and "as-available" basis. Convertpolo does not guarantee that the Website will be uninterrupted, error-free, or free of viruses or other harmful components. We may suspend or discontinue the Website or any part of it at any time without notice.

9.2 Accuracy of Information: While we strive to ensure that all Content on the Website is accurate and up-to-date, Convertpolo does not warrant the accuracy, completeness, or reliability of any information on the Website. For example, case studies or statistics about our Services may not reflect current results, and you should contact us directly for the most recent information.

9.3 No Professional Advice: Content on the Website, such as blog posts or guides on CRO or LPO, is provided for informational purposes only and does not constitute professional advice. You should consult with a qualified professional before making business decisions based on Website Content.

10. Limitation of Liability

To the maximum extent permitted by law:

• Convertpolo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or in connection with your use of the Website, whether or not we were advised of the possibility of such damages.

11. Indemnification

You agree to indemnify, defend, and hold harmless Convertpolo, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including reasonable legal fees) arising out of or in connection with your use of the Website, violation of these Terms, or infringement of any third-party rights (e.g., intellectual property or privacy rights). For example, if you misuse Content from the Website and a third party sues Convertpolo, you will be responsible for covering our legal costs and any damages.

12. Termination

Convertpolo may terminate or suspend your access to the Website or your Account at any time, with or without notice, if you violate these Terms, engage in any activity that harms the Website, other users, or Convertpolo’s operations, or if we reasonably believe your use of the Website violates applicable law. During suspension, you will not be able to access the Website or your Account. We will use commercially reasonable efforts to provide advance written notice of suspension unless law enforcement or a governmental agency directs otherwise. Upon termination, your right to access the Website will cease immediately, and any provisions of these Terms that should reasonably survive termination (e.g., intellectual property, limitation of liability) will remain in effect.

13. Governing Law and Dispute Resolution

The Parties will use reasonable efforts to resolve any dispute arising out of these Terms in good faith prior to initiating legal action. These Terms shall be governed by the laws of India, and the courts of Delhi shall have exclusive jurisdiction over any disputes arising under or in connection with these Terms. In any action by Convertpolo for the recovery of fees (if applicable), you shall pay reasonable attorneys’ fees and costs in connection with such action.

14. General Terms

14.1 Force Majeure: Convertpolo shall not be liable for any failure to perform its obligations under these Terms if prevented from doing so by causes beyond its control, including but not limited to Acts of God, fires, floods, earthquakes, riots, strikes, acts of terrorism, wars, or governmental restrictions.

14.2 Independent Contractors: The relationship between you and Convertpolo under these Terms is that of independent contractors. Neither party will be deemed an employee, agent, partner, or legal representative of the other, nor will either have the authority to create any obligation on behalf of the other.

14.3 Assignment: You may not assign your rights or obligations under these Terms, in whole or in part, without Convertpolo’s prior written consent. Convertpolo may assign its rights and obligations to another entity in connection with a reorganization, merger, acquisition, or other restructuring involving all or substantially all of its voting securities or assets.

14.4 Non-Solicitation: During your use of the Website and for a period of one year after termination, you shall not solicit or recruit for employment any employee or personnel of Convertpolo.

14.5 Severability: If any provision of these Terms is declared invalid by a court of competent jurisdiction, such provision shall be ineffective only to the extent of such invalidity, and the remainder of that provision and all remaining provisions will continue in full force and effect.

14.6 No Waiver: No failure or delay by either party in exercising any right, power, or remedy under these Terms will operate as a waiver of any such right, power, or remedy, unless expressly provided herein.

14.7 Notice: All notices, statements, or consents required under these Terms shall be sent in writing to the other party. Notices to Convertpolo should be sent to the contact details provided in Section 15. Notices to you will be sent to the email address associated with your Account or provided during your use of the Website.

14.8 Prevailing Language: These Terms have been prepared and executed in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

15. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Convertpolo regarding your use of the Website and supersede any prior agreements or understandings, whether written or oral, relating to the same subject matter.

16. Contact Us

If you have any questions, concerns, or requests regarding these Terms or the Website, please contact us at:

• Email: saurabh@convertpolo.com

By using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and conditions.